bajjer9 Posted February 6, 2004 Share Posted February 6, 2004 Just FYI...2 weeks ago after calling around to find gerbing's heated jacket liner I finally decided to call the factory since everyone else was pretty much out of stock...I get a lady with a very nice voice on the line...I tell her what I am looking for...she tells me "sure we have one IN STOCK"...I say "great cuz its getting really cold here and i commute 92 miles one way!"...Well 2 weeks later I still havent gotten the liner...After several unreturned e-mails and a telephone call I finally get in touch with someone who says "Sir I am sorry but we have to sew that up and wire it up so wait time is typically 2-3 weeks"...THIS is what in stock means to these people?! Mostly I am upset that, for whatever reason, sales had no clue whether the liner was "in stock" or not...So if you can wait for them to make one for you great, otherwise I would not order from them if you want a rather quick turn around. Quote Link to comment Share on other sites More sharing options...
birdie_xx Posted February 6, 2004 Share Posted February 6, 2004 I'm sorry to hear about your experiance.... :sad: I've heard many good opinions about the Gerbing. They were totally supportive to my friends glove problem (sizing) i.e.... I've met them at few different shows and they are always nice and well supplied there. I have a vest from another company and thinking of getting the liner myself. Going to get the exact size today at the show... :cool: Hope you'll be satisfied with the product, when you receive it :wink: Cheers, Quote Link to comment Share on other sites More sharing options...
bajjer9 Posted February 6, 2004 Author Share Posted February 6, 2004 Yea I told the sales guy "I hope the quality of the product out weighs the quality of their customer service" Quote Link to comment Share on other sites More sharing options...
Jette Posted February 21, 2004 Share Posted February 21, 2004 Sorry you had a bad experience. I know for a fact those guys and gals are really nice. I just walk into the factory (here in WA!) and they help me try stuff on and are really helpful! Quote Link to comment Share on other sites More sharing options...
r3ckl3ss Posted February 23, 2004 Share Posted February 23, 2004 Jette, Whereabouts is the factory in WA? r3ckl3ss Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.