Hookman49 Posted April 11, 2003 Share Posted April 11, 2003 Ordered my RAM bracket for my GPS from these folks. Very nice customer service and fast shipping. I would order from them again. www.aerostich.com Quote Link to comment Share on other sites More sharing options...
NORDBIRD Posted July 31, 2003 Share Posted July 31, 2003 Drove up to Duluth MN a few years ago and bought the full suit, and I just love it. Hot, cold, pounding rain and even a little snow doesn't bother me a bit with this on. If you can get up there, they give a 10 percent discount, and they have a mock cycle to sit on while they fit you. The only problem is now that I'm on my butt at work. the darned suit is getting a little tighter, but I can also send back up to Aerostich and I believe they will take it out a bit. Or tell me to lose weight. Quote Link to comment Share on other sites More sharing options...
Redbird Posted December 14, 2003 Share Posted December 14, 2003 This, in my opinion, is great customer service. The following is cut and paste from an actual exchange between myself and an Aerostich representitive. Judge for yourself :grin: sneroofing wrote: Hello, I recently recieved an order from you (order#031208-64655, invoice#12032683). Included in this order was a "retractable cable lock" (cat # 1038). I removed it from the packaging, reset the combination according to the manufacturer's instructions, opened and closed it a few times using the new combination to assure myself it was functioning properly, all was good. I then decided to try it out on the bike, and proceeded to lock my helmet to my front wheel. When I went to remove the lock, it wouldn't come off. The number is one I've been using for many years for similar things- so, no, I didn't forget the combination. Only reason this is so long winded is so you will know why I had to cut the lock off. It is now, and probably always was, garbage. I will happily send it back to you if I can expect credit for the return, but won't waste the postage if you're not going to honor the return. I can see you having a problem with accepting damaged/useless goods on return, but I saw no other alternative to cutting the damn thing off. Please advise on how to proceed from here. Thank you, Tim Cone ----------------------------------------------------------------------------------- Tim, Thank you for your message. I'm sorry to hear about the problems with the lock. There have been a few problems with this product - but they've usually occured before my customers have to resort to cutting it off the bike so that they can use their helmet! I'll happily refund the purchase price for the lock. We have a 30-day return policy that includes the phrase, 'satisfaction guaranteed.....' If you'd like a replacement lock, I can send one out. Please let me know how you'd like to proceed. I apologize again for the problems with the lock. Thank you for giving me an opportunity to resolve the problem. Sally --------------------------------------------------------------------------------- Sally, Thank you for your prompt reply. I've no interest in replacing this lock with the same model. The thought of it malfunctioning in a similar manner when I don't have access the tools to remove it doesn't exactly fill me with confidence. Your catalog contains a similar item, a "gear lock" (#1060, pg. 060). This is the exact same price as the retractable cable lock that malfunctioned, and I would be perfectly happy with that item as a replacment. Thank you for the great customer service, I was concerned there may be some problems after I had to destroy the lock, but you've lived up to your company's reputation for taking care of your customers. I've recommended you to many people in the past, and will continue to do so with confidence. Please let me know where you'd like me to send the damaged lock. Thanks again, Tim Cone ----------------------------------------------------------------------------------- Tim, Thanks for the reply. I'll send out the Gear Lock on Monday. Please be aware that it is an appreciably thicker cable than the retractable cable lock. Thank you again for giving me an opportunity to remedy this situation! Let me know if I can be of other assistance. Sally ----------------------------------------------------------------------------------- Sally, Thank you again for the great service. One last thing- do you want the original lock back? Please drop me a note with an address if you do. If I don't hear from you sometime next week, I'll assume you don't, and into the garbage it goes. Merry Christmas Tim Cone ----------------------------------------------------------------------------------- Tim, I'm gonna say 'no' to your offer to mail it back. I think purchasing is a bit busy right now and trying to jump through the hoops to return a defective lock would just create more work for those poor folks. Toss it into the garbage can! Have a great Christmas and thanks again for your patience! Sally Quote Link to comment Share on other sites More sharing options...
Hobicus Posted May 15, 2005 Share Posted May 15, 2005 + 1 on the EXCELLENT customer service. This winter my relatively new Roadcrafter developed a tear in the inner lining. I actually think that the velcro on my boots got caught on it, and that's what pulled out the stitching. I emailed Aerostich about it, explaining that I wasn't sure if it was my boot or not, but that I'd bought the suit in August. They replied back that I should send it back, and they'd look it over and let me know what it would cost to repair it. Shortly after they received it, they informed me they'd be repairing it at no charge, and that they'd also clean it while they had it. 8). I've ordered LOTS of stuff from these guys, and every time, it's been a positive experience. Quote Link to comment Share on other sites More sharing options...
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