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Mostly a rant. For years, I used Doctor VIsionworks in Bristol, TN for eye exams and glasses. The eye exams are very affordable and with the "buy one get one 50% off," it worked great as I get Rx glasses in clear and tinted for night/day use. My eyes are sensitive to sunlight, so going out without sunglasses is bad enough, but really problematic when wearing corrective lenses. Last time around, I opted for flexible titanium frames. The clear ones I like. The tinted ones I tolerated. For the lens type I selected (for less weight), they could only make the lenses so dark, and at that level, it was barely usable (I really need it darker). The fit of the tinted ones also wasn't done right, but that's on me for waiting past the 100 day guarantee to correct it. They did their best, but actually mangled the arms in the process. Within 100 days, I could have insisted on replacement frames, but live and learn. This time around, I went with new frames and did what I usually do. They didn't offer samples to choose my tint. They eyeballed it and picked a tint. I go to pick them up and the tinted...though similar to what I have now...DOES NOT block the glare from bright light. It needs to be darker. Tech says they can send it out to get the next (and last) step of tint, but that's waiting two weeks to get them back. I initially agree. On the way back to the office, I realize I need better assurance, so I go back and ask to see a sample of what that darker tint will be. If it wasn't sufficient, I would have to select a different lens material which can be tinted darker. They only had a few samples and not in the color I needed. This floored me. The rationale is that hardly anyone wants tinted Rx lenses and usually just go with polarized lenses. More so, the local shop had its lab shut down, so they have to send glasses out to be done elsewhere. Okay, I get closing labs so not every store has one, but WTF is the deal with no longer having samples? How is a customer supposed to make a choice without an idea of what the end product would be? I'm talking to the Kingsport, TN location, which has a lab, to see what they can do as they are part of the same chain.