Ok. Just had a MAJOR problem with these people. I have liked them as long as I had received correctly. Now I know thier customer service SUCKS!!! They don't care about you at all, as long as they have your money they are done with you.
story....
I had ordered a chain from them for the bird. They were not the cheapest, but I was having a hard time finding someone that could sell me the gold one, they could. I got the chain the other day and I drive out and borrow a friends chain rivet tool and I'm getting ready to install the thing. I dump the chain into a tub with naptha in it so it can dissolve the cosmolene (white greasy stuff they are shipped with) and go ahead and break my old chain off. When I go to pull the chain out, I'm drying it off and notice that it's a 520VM! Shit that won't hold, I grab the box and apparently DID packaged it wrong, the box is right. Now I know that this is not Chaparral's fault at all they are just passing it along. BUT when I go to call to find out how to get this going the quickest. My thing was to try to get them to get another on order while mine was on it's way back since they were on backorder and it took a bit for it to get to them. I hit a brick f'n wall, the girls who answer the phone in customer service had an attitude from word one. I was told by the girl in customer service <snotty tone>"Dude, that is all we are willing to do, afterall it isn't our fault!"</snotty tone> I mean come on, DUDE? They want me to send it back first then they will get one ordered or I can buy another one and they will credit me when they get the faulty one in.
Again, I know it wasn't thier fault but what happened to servicing what you sell???
:evil: