airborneXX Posted January 5, 2006 Posted January 5, 2006 The liner in my KBC was coming apart at the seams. I emailed KBC and got a response within minutes. They mailed me a shipping label and I sent out the liner last Thursday. Yesterday a brand new liner was on my doorstep. Zero cost to me, and was never asked when or where I got the helmet. That my friends is top notch cutomer service Quote
Bob the Fish Posted January 5, 2006 Posted January 5, 2006 I agree it's good service... but will you have to do this every few months? What about quality control during the manufacturing process? Quote
airborneXX Posted January 5, 2006 Author Posted January 5, 2006 The new liner does seem to have better stitching and thicker materials. I'm only going to be using it as a backup and for track days so the new one should last quite a while. Quote
airborneXX Posted March 2, 2006 Author Posted March 2, 2006 One more thing to add.. They sent me 2 t-shirts for posting the story on here Quote
Fiona Posted March 9, 2006 Posted March 9, 2006 One more thing to add.. They sent me 2 t-shirts for posting the story on here Did they really? How did they find out about you posting it here? Quote
airborneXX Posted March 9, 2006 Author Posted March 9, 2006 One more thing to add.. They sent me 2 t-shirts for posting the story on here Did they really? How did they find out about you posting it here? When I emailed them to thank them for their service I told them about us. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.