Hi All, I wasn't sure which forum was the best place for this, but since this is my favorite forum, I figured what the hell. If I got screwed so might some of you. So, here's a heads-up: I bought a 'close-out' jacket from this outfit. I normally wear a medium size jacket but plan on doing some extended season riding and wanted a bit more room for more layers and ordered a large size instead.. The 'Large' might have been a childs large but certainly not an adult small! When I called to say there must have been some kind of mistake in the sizing I was met with: 'Those jackets run a little small. All sales are final. No exchanges-no refunds, sorry'. I really was out of character and was very tactful reminding them of a merchants obligation to deliver what they claim to have, but to no avail. 'That's our policy'
It's really no big deal - I called my credit card company and they will deal with it. I guesss what really pisses me off is that we're talking $85. No one's gonna miss a meal over it - not me; not them. I offered to buy a jacket for twice the price (Tourmaster) if they would just exchange it for something that actually fit me. Nope, not happening. Clearly management has their head up their backsides. I have already done many hundreds of dollars of business with them this year and would have spent much more - but don't kick me in the groin and tell me have a nice day
Well in the spirit of 'Policy'; It's my policy to not let other memebers of this forum end up in the same situation. So I offer this for your consideration: The local bike shop where you can actually try stuff on (and is part of your community) and may be there to help out when you need that odd-ball part or accessory to take that last minute weekend trip may just be the best 'value' if not the lowest price. Well, at least that's my 'Policy'. Or, you can deal with an organization who warns us in advance with their very name: Bike Bandit.
Whew! That feels much better - now, it's Miller-Time! (You can tell how old I am if I can remember that ad!)
