My dad bought one years ago, when pellets were cheap, then the price shot up, and he started haveing problems like you stated. It got to the point he would have to use a Vacume cleaner to suck out all the residuals in the burn bowl, every day.
Finally he got tired of fucking with it all the time, and went back to a wood stove.
These comments sound very familiar.
QUOTE(hillbillyxx @ Mar 4 2010, 07:47 PM)

I replaced a wood burning insert with an England Stove Works pellet stove 4 years ago. It has been nothing but a pain in the ass since the first. The combustion blower motor burnt out the first month it was out of warranty. Last year was decent with just one auger motor replacement. This winter it has been down twice with melted auger motors. It's almost enough to make splitting wood seem like fun.
Most likely you need to call their tech support and let them check it out. All the new electronic stoves have a self test mode. The tech guy at England admits that if you don't like to tinker with something don't buy a pellet stove. I hear that the free standing models are a little better due to running cooler than the inserts. When they work they work pretty well.
My suggestion....... SELL IT !Then go out and buy a Quadra-Fire or Lopi. Yes they cost a bit more, but their efficiency and reliability in my opinion are second to none. Either one will last a lifetime.
http://www.quadrafire.com/en/Browse/By%20F...0Type/Wood.aspxhttp://www.lopistoves.com/product_guide/wood_stoves.aspx