I've been lurking for a while and I hate for my first post to be negative
but....
I called StarCycle once about some tires because they never seem to
advertise their prices. The person I spoke to was completely rude for the
duration of the conversation. I had already called Chaparral to check prices
and so when the guy at Starcycle quoted me a higher price I politely said
thanks and was about to hang up when he said to hold on a sec. He then asked
me if I had gotten a lower price somewhere else and when I told him yes and
what the price was he got quiet for a minute and then he said that he would
beat the price by a few dollars if I would order right then and there BUT
that he was going to call Chaparral and verify price and availability and
only then would he honor his offer. Keep in mind that I was not trying to
talk him into this. I was going to hang up and give my business to Chaparral
who offered the best price up front rather than only giving me the price to
beat a competitor. I told him no thanks and he was once again very rude and
said something like "Well then I guess we are wasting our time huh?" and
hung up on me. So in my humble opinion they can go out of business before I
will EVER buy anything from them.

Brett
----- Original Message -----
From:
To: <vfr@cs.wisc.edu>
Sent: Monday, December 25, 2000 5:16 AM
Subject: starcycle


> anyone have any problems with this company they seem to have pretty low
> prices on exaust systems. it's time to spend my bonus. starcycle.com.
> ------------------------------------------------------------------
> The VF/VFR mailing list--see http://www.cs.wisc.edu/~john/vfr-list/
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I had the same rude experience . I called to get an exhaust and was told 2
to 3 weeks delivery . I said no thanks I didn't want to wait . A few weeks
later I got an email saying the exhaust was in . I phoned to tell him again
that I got something else . He went on grumbling and hung up . I originally
felt bad because they did have a good price and I did pay more when I got
them but their attitude SUCKS .

Dave Gowland

Here is the link where I read a few posts.

http://www.cs.wisc.edu/~lists/archive/vfr/...2/msg01101.html

Their reply to me after I had called several times about trying to track down an order that they had put the wrong zip code in to UPS was…”next time order from MAW (motorcycle accessory warehouse) or one of the other dozen other internet sites” That’s a direct quote from my email. They said it wasn’t their fault, but who the hell sent the info to UPS? I guess they’ve got a phantom working there as well, who knows.

I’ve dealt with them once before, and they had the same piss poor attitude, but I assumed maybe the guy had a bad day. Now that I’ve had it happen again, I know different, everyday is a bad day for him. It won’t be as bad as the day they go out of business.

One of the other guys I spoke with there told me he wasn’t the one I had been talking to, and there was no customer service manager, only three of them working there.

I thought to myself…no customer service manager? NO SHIT!!!

To answer your question, yes you may repost my earlier message. Let me know the site, I’d love to see the responses to it.

The saddest part of the whole thing is, the warehouse they shipped it out of was maybe 5 miles across the stateline from where I live.

Do you ride a CBR1100XX? That is an awesome bike.

I had a 900RR I traded off last fall for a CBR 954RR.

Holler back and let me know how long you laughed at my experience with those assholes, LOL.

May I ask where you’re from? I am in Olive Branch, Mississippi. Just south of Memphis Tennessee.

Have a good one man,

Jeff





-----Original Message-----
From: Roberts, Brett E [mailto:brett.roberts@eds.com]
Sent: Friday, April 16, 2004 10:03 AM
To:
Subject: RE: hey man



Sorry to hear about your trouble. Its too bad that some jackass either runs the place or just works there and causes them to lose business. There are simply too many other places to do business for someone to put up with their attitude. Just curious what board did you read about this on? Also do you mind if I repost this on the CBR1100XX board?



Thanks,



Brett

-----Original Message-----
From:
Sent: Friday, April 16, 2004 8:59 AM
To: brett.roberts@eds.com
Subject: hey man

I was noticing your post on a message board about your dissatisfaction with star cycle. You are right on the money man!!!

I just got thru going rounds with them yesterday about a tire. They whined because they met a competitors price, then screwed up and sent it to a wrong zip code and said it wasn't their fault.

I sent an email to them of dissatisfaction, and they blasted me back with one telling me to basically take my business elsewhere next time.

I'll have to forward it to you if you need a good laugh.

Sorry to bother you, just wanted to let you know you're not the only one that hates their lousy business ethics and sorry customer relations.

I'm making it my goal in life to post about them on every message board I come across.

Later,

Jeff B.