airborneXX Posted January 5, 2006 Share Posted January 5, 2006 The liner in my KBC was coming apart at the seams. I emailed KBC and got a response within minutes. They mailed me a shipping label and I sent out the liner last Thursday. Yesterday a brand new liner was on my doorstep. Zero cost to me, and was never asked when or where I got the helmet. That my friends is top notch cutomer service Quote Link to comment Share on other sites More sharing options...
Bob the Fish Posted January 5, 2006 Share Posted January 5, 2006 I agree it's good service... but will you have to do this every few months? What about quality control during the manufacturing process? Quote Link to comment Share on other sites More sharing options...
airborneXX Posted January 5, 2006 Author Share Posted January 5, 2006 The new liner does seem to have better stitching and thicker materials. I'm only going to be using it as a backup and for track days so the new one should last quite a while. Quote Link to comment Share on other sites More sharing options...
airborneXX Posted March 2, 2006 Author Share Posted March 2, 2006 One more thing to add.. They sent me 2 t-shirts for posting the story on here Quote Link to comment Share on other sites More sharing options...
Fiona Posted March 9, 2006 Share Posted March 9, 2006 One more thing to add.. They sent me 2 t-shirts for posting the story on here Did they really? How did they find out about you posting it here? Quote Link to comment Share on other sites More sharing options...
airborneXX Posted March 9, 2006 Author Share Posted March 9, 2006 One more thing to add.. They sent me 2 t-shirts for posting the story on here Did they really? How did they find out about you posting it here? When I emailed them to thank them for their service I told them about us. Quote Link to comment Share on other sites More sharing options...
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